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Refund policy

MotoKitUK

Returns & Refunds Policy

Last updated: April 2025


Returns & Refunds Policy

We want you to be completely satisfied with your purchase from MotoKitUK. If you are not happy with your order for any reason, please read our returns policy below.


Your Right to Cancel (UK Consumer Rights)

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This is known as your ‘cooling-off’ period.

To exercise this right, please notify us within 14 days of receiving your order by emailing support@motokituk.co.uk with your order number and the subject line ‘Cancellation Request’.


How to Return an Item

To return an item, please follow these steps:

  • Email us at support@motokituk.co.uk within 14 days of receiving your order

  • Include your order number, the item(s) you wish to return, and the reason for return

  • We will respond within 2 working days with return instructions

  • Items must be returned in their original, unused condition with all original packaging

  • You are responsible for the cost of return postage unless the item is faulty or incorrect


Condition of Returns

To be eligible for a return, items must be:

  • Unused and in the same condition as received

  • In the original packaging

  • Returned within 30 days of the original delivery date


We reserve the right to refuse returns that do not meet these conditions or that show signs of use, damage caused by the customer, or missing components.


Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact us within 48 hours of delivery. In these cases:

  • We will cover the cost of return postage

  • You will receive a full refund or a free replacement, at your choice

  • Please include a photo of the fault or incorrect item when contacting us to speed up the process


Refunds

Once we have received and inspected your returned item, we will notify you by email of the outcome. If approved, your refund will be processed within 5–10 working days to your original payment method.

Please note that original shipping charges (where applicable) are non-refundable unless the return is due to our error.


Helmets and Safety Equipment

For safety and hygiene reasons, we are unable to accept returns on helmets or visors that have been worn or used, unless they are faulty. Please ensure you order the correct size by referring to our sizing guides before purchasing.


Exchanges

We do not offer direct exchanges at this time. If you require a different size or colour, please return your original item for a refund and place a new order.


Contact Us

For all returns and refund queries:

  • Email: support@motokituk.co.uk

  • Please include your order number in all correspondence

  • Response time: within 2 working days